Contact Ceohost — Real Humans, Real Fast

Q: What's the fastest way to reach support?

Live chat (bottom-right) or WhatsApp. Median first response is 47 seconds.

Q: Can I visit the datacenter?

Enterprise customers can arrange a tour — sales@ceohost.in.

Q: Do you have a Hindi-speaking team?

Yes — Hindi, English, Marathi and Tamil support 24/7.

Q: Is there a way to escalate a ticket?

Yes — reply to any ticket with "ESCALATE" and it's immediately picked up by a senior engineer.

Get in touch

Real humans.
Real fast.

Whether it's a pre-sales question, a bulk enquiry or a technical fire drill — we reply in under 15 minutes, 24/7.

Support

support@ceohost.in

Sales

sales@ceohost.in

Technical

technical@ceohost.in

Phone

+91 22 6970 4100

Head office

Ceohost Technologies Pvt. Ltd., Ganpatrao Kadam Marg, Lower Parel, Mumbai 400013, India

Where to reach us

Pick the channel that works for you.

Every channel is monitored 24/7. Every channel goes to a real engineer or a customer-success specialist.

Support email

support@ceohost.in · median reply 47s

Sales email

sales@ceohost.in · reply in < 4 business hours

Technical email

technical@ceohost.in · escalations only

Phone

+91 22 6970 4100 · 24/7 IST

WhatsApp

+91 79 7907 0100 · text or voice

Support ticket

portal.ceohost.in · full history & SLA tracking

Live chat

Bottom-right of every page · always on

Head office

14th Floor, Peninsula Business Park, BKC, Mumbai

Media / press

press@ceohost.in · same-day response

Office visits

Drop by the Mumbai HQ.

Prefer face-to-face? Our head office in Peninsula Business Park (BKC, Mumbai) is open Mon-Fri, 10am-7pm. Grab a filter coffee and we'll walk you through the datacenter tour.

14th Floor, Peninsula Business Park B
Ganpatrao Kadam Marg, Lower Parel
Mumbai 400013, India
Mon–Fri · 10am–7pm IST
Reception: +91 22 6970 4100

Mumbai HQ

Prefer face-to-face? Our head office in Peninsula Business Park (BKC, Mumbai) is open Mon-Fri, 10am-7pm. Grab a filter coffee and we'll walk you through the datacenter tour.

Our team

Real engineers.
Real names.

A small, senior team of ~30 people in Mumbai and remote — none of your tickets get routed to an outsourced call centre.

RV

Rakesh Vishwakarma

Founder & CEO

AS

Amit Sharma

Technical Incharge

RV

Rahul Verma

Operations Manager

PJ

Priya Jain

Sales Manager

NP

Neha Patel

Marketing Head

AD

Ankit Deshmukh

Senior SRE

ZK

Zoya Khan

Product Designer

VI

Vikram Iyer

Datacenter Ops

NR

Nisha Rao

Customer Success Lead

DK

Devansh Kapoor

Security Engineer

SF

Sara Fernandes

Content & Marketing

Reviews

4.9 average on 8,400+
verified reviews.

TrustPilot, Google Business, Capterra & G2 combined. We reply to every review — good or bad — within 24 hours.

★★★★★

"The migration team moved a 12 GB Magento store overnight without a single 5xx. Response time on our storefront dropped from 1.4s to 380ms."

A

Aditya Menon

Founder, Kaftaan India

★★★★★

"We spent 4 years fighting a legacy shared host. Ceohost cut our TTFB in half, fixed our mail deliverability and their team answers chats in seconds."

S

Sneha Kulkarni

CTO, Rupee & Co.

★★★★★

"The value on the Business Cloud plan is genuinely unfair. LiteSpeed + NVMe + free CDN for less than a coffee. My WordPress agency uses it for every client."

R

Rohit Bansal

Owner, Bansal Digital

★★★★★

"Our SaaS scaled from 400 to 12k signups a day on their Cloud cluster. Auto-scaled without a single call to support. When we did call — 30 seconds to a real engineer."

P

Priyanshi Roy

Head of Engineering, Cadenza

★★★★★

"I run 60 client sites on Reseller Turbo. Migration was free, WHMCS is included, and I finally have a partner that actually replies to WhatsApp."

K

Kartik Iyer

Digital Consultant

★★★★★

"The uptime is genuinely 99.99% — I check with an external monitor. And the price never surprised me at renewal. Two things every other host lied about."

M

Meera Patel

E-commerce Manager

FAQ

Questions,
answered.

Can't find what you're looking for? Our team is one click away — anytime, day or night.

Open a support ticket

Custom / bulk pricing

Client area

Manage services & billing

What's the fastest way to reach support?×

Live chat (bottom-right) or WhatsApp. Median first response is 47 seconds.

Can I visit the datacenter?+

Enterprise customers can arrange a tour — sales@ceohost.in.

Do you have a Hindi-speaking team?+

Yes — Hindi, English, Marathi and Tamil support 24/7.

Is there a way to escalate a ticket?+

Yes — reply to any ticket with "ESCALATE" and it's immediately picked up by a senior engineer.

How to reach us

A little more — The right channel.

The context

Urgent: WhatsApp or phone. Complex tech: ticket with logs. Sales: email or contact form. Everything else: live chat. Every channel is monitored 24/7.

Escalation

Any ticket can be escalated by replying "ESCALATE". Any Enterprise ticket has a named senior engineer on Slack. Any incident is reported publicly on our status page within 15 minutes.

Regions

9 regions, real latencies.

Median TTFB from a Mumbai visitor to each region — measured continuously from our public monitoring nodes.

Region	Code	Tier	Peering	Median from Mumbai	SLA	Role
Mumbai · India	IN-MUM	Tier-4	Airtel · Jio · VI	35 ms	99.99%	Primary
Bengaluru · India	IN-BLR	Tier-3	Jio · ACT · Airtel	48 ms	99.99%	Edge
Singapore	SG-SIN	Tier-4	Equinix SG3	65 ms	99.99%	Cloud + CDN
Frankfurt	DE-FRA	Tier-4	Interxion FRA5	140 ms	99.99%	Bare-metal
London	GB-LON	Tier-4	LD5	150 ms	99.99%	CDN + Edge
New York	US-NYC	Tier-4	Equinix NY9	230 ms	99.99%	Cloud
Dallas	US-DAL	Tier-3	Dallas Infomart	220 ms	99.99%	CDN
Sao Paulo	BR-GRU	Tier-3	Equinix SP4	290 ms	99.99%	CDN
Sydney	AU-SYD	Tier-3	Global Switch	195 ms	99.99%	Edge

Infrastructure

9 datacenters. One global network.

Every account gets free anycast routing across 260+ CDN PoPs and low-latency peering with every major ISP in India.

Primary · Tier-4